Remote Support
Not every problem requires an in-person visit. For many software issues, I can connect to your computer remotely and fix things while you watch.
Remote support lets me access your computer securely over the internet to diagnose and fix software problems in real time. It's convenient, fast, and you can see everything I'm doing on your screen. Perfect for software issues, configuration problems, and quick troubleshooting.
What's Included
Secure Remote Access
I use trusted, encrypted remote access tools. You can see everything happening on your screen and disconnect at any time.
Software Troubleshooting
Fixing software crashes, error messages, configuration issues, and application problems.
Email & Account Setup
Help setting up email clients, configuring accounts, and resolving login issues.
Printer & Device Setup
Remote assistance with printer installation, driver updates, and peripheral configuration.
VPN & Remote Work Support
Help with VPN connectivity, remote desktop setup, and work-from-home technical issues.
Software Installation
Installation and configuration of software, drivers, and updates.
Signs You Might Need This
- You have a software issue but can't easily bring your computer in
- You need help setting up an application or account
- Your work VPN isn't connecting properly
- You're getting error messages you don't understand
- You need a quick fix and don't want to wait for an appointment
- You're comfortable with someone connecting to your screen remotely
How It Works
Call or email to describe the issue. I'll let you know if it can be handled remotely.
I'll send you a simple link to start the secure remote session.
You'll see everything I do on your screen in real time.
Once the issue is resolved, the remote connection is ended - no lingering access.
I'll explain what happened and how to avoid the issue in the future.
Frequently Asked Questions
Is remote access safe?
Yes. I use encrypted, reputable remote access software. You can see everything I'm doing and can end the session at any time. I never retain access after the session is over.
What issues can be fixed remotely?
Most software problems - application errors, email setup, VPN issues, printer problems, slow performance caused by software, and general configuration. Hardware issues require an in-person visit.
How do I start a remote session?
Just call me at 724-954-0007. I'll walk you through connecting - it's usually just clicking a link and downloading a small temporary app.
Can you fix my computer when I'm not home?
I prefer you to be present during remote sessions so you can see what I'm doing and ask questions. Transparency is important to me.
Get Help With Remote Support
Tell me what's going on and I'll get back to you quickly.
Prefer to talk?
724-954-0007